about us

Learn more about Tavazo Europe

Who Are We?

In recent years, in order to meet the needs of the European market and our dear compatriots for authentic and traditional products from our country, we decided to open our official European branch. Accordingly, we began our activity with one important goal: to provide high-quality products while preserving variety, freshness, and authenticity, and to make the process of obtaining nuts, dried fruits, and food products as short as possible for you dear customers.

At the beginning of this journey, we faced major challenges: maintaining quality at every stage of product sourcing, proper warehousing in Europe’s different climate, suitable packaging to ensure orders remain intact during the shipping process, and more. With your satisfaction, all these challenges became some of the sweetest experiences of our working life.

Now, although we still consider ourselves at the beginning of the path toward achieving our desired ideals, we have succeeded, by inviting responsible and committed colleagues and using an advanced warehousing system, in supplying hundreds of different products in the categories of nuts, sweets, cooking products, beverages, dried fruits, and more; and in every season and for every occasion, we prioritize sourcing new products based on your wishes.

We hope that on this challenging journey, you will continue to support us and stand by us as always.

Facts and Figures

The numbers speak to our quality and experience

1915

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+100 countries

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+1000 sales

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Our Achievements

We are as solid as a mountain!

With a lot of effort and hard work, and by stepping into a difficult and challenging path, we finally established the European branch in Essen, Germany. We have passed the seven stages of selling beyond the country's borders, and now, easily and with a few clicks on our website, our dear compatriots can place orders anywhere in the world and receive their purchases within a few days.

Our Vision

Steadfastness and Progress on the Path of Quality!

Our vision at Tavazo is to create a bridge between our country’s rich, traditional culture and the modern world. Our goal is to preserve the authenticity and variety of our products, giving our customers the opportunity to experience familiar and delightful flavors anywhere in the world. We are committed to quality, freshness, and customer satisfaction.

A Presence Beyond Borders

Tavazo, while maintaining quality and authenticity, has been a well-known name among customers from all over the world

4 continents

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+50 countries

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+1000 customers

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Our Team Members

Meet the Tavazo Europe team members:

Shayan

CEO

Sepideh

Executive Director

Pedram

Technical Manager

Frequently Asked Questions

You can find answers to your frequently asked questions in this section

How do I place an order? Can support place my order for me?

Add your desired products to the shopping cart and place your order through the website. If you have trouble placing an order, you can contact us via email [email protected] or WhatsApp +49 1520 7607243 so our team can help you place your order.

Note: This WhatsApp number is only for assistance with placing orders and is not used for other questions or follow-ups.

When will my order be delivered?

Orders in Germany are usually delivered within 2 to 4 working days. Orders are not dispatched on Saturdays, Sundays or public holidays.

How much is the shipping cost?

For orders of 89 euros or more, shipping within Germany is free. To see the shipping cost to your country, use the country selector at the top left of the home page; the exact shipping cost will be displayed before payment.

Which countries does Tavazo ship to?

Tavazo ships to European countries, Norway, and Switzerland. The availability and cost of shipping for your selected country will be displayed on the website.

How can I track my order?

After your order is shipped, you will receive an email with a tracking code and a direct link to track the shipment. You can use this link to easily check the status of your package.

What payment methods can be used at Tavazo?

The available payment methods are displayed at checkout and may include credit card, Klarna, Apple Pay, PayPal, and payment by invoice. If you contact support, payment via bank transfer to the Tavazo GmbH account is also possible.

Is creating a user account necessary?

It is not required, but we recommend creating an account. Registered customers usually hear about Tavazo's special offers, discounts and gifts earlier.

To create an account, use this page: Create a Tavazo user account

Where can I see the ingredients, allergens, and nutritional information of the products?

Information about ingredients, allergens and, where available, nutritional values is provided on each product page. If any information is unclear, please contact support before ordering.

Are the products suitable for vegan, gluten-free, or special diets?

Please rely only on the information provided on the page of the specific product. If you have an allergy, food intolerance or special dietary requirements, carefully check the ingredients and allergen warnings.

How should I store nuts and dried fruit?

Please do not store nuts and dried fruit in a cupboard, especially in summer and from February through the end of March. As no pesticides or preservatives are used for our products, after opening the package, store the products in a sealed container in a dry, cool place away from direct sunlight.

To better preserve freshness, keep nuts and dried fruit separate from each other.

Can I change the address or cancel my order?

To change the address or cancel an order, contact support immediately. An order can only be cancelled within 12 hours of being placed; after that, it enters the preparation process.

What should I do if my item is wrong, incomplete, or damaged?

You have a maximum of 48 hours after receiving the package to report an incomplete, wrong, or damaged item via the Tavazo contact page Report it.

Send the order number and clear photos of the product, packaging, box, and shipping label.

For shipping damage, courier companies such as DHL and UPS have a 7-day deadline for filing a damage claim. After this deadline, we may not be able to submit a damage claim to the carrier.

Please do not discard the goods or packaging until the review is complete.

Is it possible to return an item?

Due to the edible nature of the products and hygiene requirements, we cannot accept returns for opened products or products whose seal has been broken.

For other cases, the applicable legal provisions and store terms apply. Please contact support before sending back any goods.

My discount code isn’t working; what should I do?

Check the code’s validity date, minimum order amount, eligible products, and that the code has been entered correctly. If the problem continues, contact us through support and send a screenshot of the error.